SERVICE DEPARTMENT

Our Location

Donalson Chrysler Dodge Jeep Ram
1305 Highway 96 Bypass
Silsbee, TX 77656

Service: 409-209-8828
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

  • Shuttle Service
  • Drop Off Service
  • Mopar Performance Parts
  • Mopar Mopar Accessories
  • Free Wifi
  • Saturday Service

Includes: Engine oil replacement up to 13 quarts and new oil filter. Additional charges may apply. Service contract includes 2 diesel motor oil changes up to 13 quarts per change and oil filter. Services must be redeemed within 12 months from purchase date. Not transferable to any other vehicles or vehicle owner. Customer is responsible for local tax, Shop Supplies fee and disposal fees. Valid for most makes and models at participating dealers. Excludes EcoDiesel. See Service Advisor for complete details. Offers expires 12/31/2026. Plan Code: PMESL1150D. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Includes: Replacement of both front wiper blades. Must present the original coupon upon arrival for initial service. Offer not valid on prior service or purchase. Not valid with other offers. Customer is responsible for local tax and Shop Supplies fee. See Service Advisor for complete details. ©2026 Stellantis Auto SAS. All Rights Reserved. bproauto is a registered trademark of Stellantis Auto SAS. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Discount on service and/or parts purchase. Total purchase must be $15 or more. Redeemable at our dealership only. Not applicable to previous charges or existing accounts.  Not redeemable for cash or body shop repairs. Must present the original coupon upon arrival for initial service. Not valid with other offers. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. Maximum Value: $200.00. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

On the purchase and installation of Mopar® & bproauto front and rear brake pads. $40 off Mopar® and bproauto Brake Pads installed per axle (up to $80 per vehicle). Front and /or rear disc brake pad replacement with Mopar® or bproauto® Brakes. Inspect rotor, drum and caliper (refacing/machining extra). Check brake fluid level. Road test vehicle. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. ALFA ROMEO and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission. ©2026 Stellantis Auto SAS. All Rights Reserved. bproauto is a registered trademark of Stellantis Auto SAS.

Expires 12/31/2026

Cannot be combined with the “Buy 3, Get the 4th for $1” Promotion. Available on select tires at participating FCA US LLC dealers only. See Service Advisor for complete details. Offer Expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Battery Replacement
Battery Replacement

Offer valid on 12V Mopar® Battery Purchases only. Offer not valid on prior service or battery purchase. Not valid with other offers. Must present original coupon upon arrival for initial service. See Service Advisor for complete details. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Additional charges may apply for engines with oil capacity that exceeds 7 qts, vehicles that require Mopar® by Pennzoil® Platinum Synthetic oil and fluid disposal. Service contract with Mopar® by Pennzoil® synthetic motor oil replacement up to 7 qts per change, oil filter and multi-point inspection. Services must be redeemed within one year from purchase date. Not transferable to any other vehicle or vehicle owner. Offer includes 2 oil changes and 2 multi-point inspections. Valid for most makes and models at participating FCA US LLC dealers only. Excludes diesel engines. Customer is responsible for local tax, Shop Supplies fee and disposal fees. See Service Advisor for complete details. Pennzoil trademarks are owned by Pennzoil-Quaker State Company. Offer expires 12/31/2026. Plan Code: PMESL175G. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Offer valid on oil replacements of Mopar® by Pennzoil® synthetic oil, oil filter and fluid level inspection. Must present the original coupon upon arrival for initial service. Offer valid at participating FCA US LLC dealers only. Not valid with other offers. Customer is responsible for local tax and Shop Supplies fee. See Service Advisor for complete details. Pennzoil trademarks are owned by Pennzoil-Quaker State Company. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Maximum value: $50.00. Discount applies to regular retail pricing. Not valid with any offers of warranty work or on the sale of tires and batteries. Not valid on special order items. Offer valid at participating FCA US LLC dealers only. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. One coupon per vehicle. Must present original coupon upon arrival for initial service. See Service Advisor for complete details. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Maximum value: $200.00. Discount applies to regular retail pricing on select Mopar® Accessories and Performance Parts for FCA US LLC vehicles. Excludes Accessories Listed in the Mopar® Affiliated Accessories Program. Excludes Electric Vehicle Level II Charging Units. Not valid with other offers. Customer is responsible for installation, local tax, and Shop Supplies fee. Must present coupon when the order is written. See Service Advisor for complete details. Offer expires 12/31/2026. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Tire  Rotation : $5 Off
Tire Rotation

$5 Off

Rotate four tires. Some vehicles may be higher. Must present the original coupon upon arrival for initial service. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Air Conditioning  Check : $49.95
Air Conditioning Check

$49.95

A/C system performance check. Refrigerant and testing components for leaks are extra. Must present the original coupon upon arrival for initial service. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Coolant System Flush : 10% Off
Coolant System Flush

10% Off

Inspection of hoses and belts. Antifreeze replacement (1 gal max). Pressure test system. Must present the original coupon upon arrival for initial service. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

Bonus Coupon Discount : 10% Off
Bonus Coupon Discount

10% Off

Discount on service and/or parts purchases. Total purchase must be $15 or more. Redeemable at our dealership only. Not applicable to previous charges or existing accounts. Not redeemable for cash or body shop repairs. Must present the original coupon upon arrival for initial service. Not valid with other offers. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. For Bonus Coupon priced as a percentage off discount the maximum discount is $200 off. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. Alfa Romeo and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission.

Expires 12/31/2026

bproauto Brake Pad <br> Or Shoe Replacement : $185.95
bproauto Brake Pad
Or Shoe Replacement

$185.95

Front or rear disc brake pad or shoe replacement with bproauto Brakes. Inspect rotor, drum and caliper (refacing/machining extra). Check brake fluid level. Road test vehicle. Some vehicles may be higher. Must present the original coupon upon arrival for initial service. Offer not valid on diesel engine vehicles. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers. ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. ALFA ROMEO and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission. ©2026 Stellantis Auto SAS. All Rights Reserved. bproauto is a registered trademark of Stellantis Auto SAS.

Expires 12/31/2026

bproauto Cabin Air Filter Replacement : $49.95
bproauto Cabin Air Filter Replacement

$49.95

Must present the original coupon upon arrival for initial service. Includes installation of New bproauto Cabin Air Filter. Installation of filter. Offer not valid on diesel engine vehicles. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. ALFA ROMEO and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission. ©2026 Stellantis Auto SAS. All Rights Reserved. bproauto is a registered trademark of Stellantis Auto SAS.

Expires 12/31/2026

bproauto Engine Air Filter Replacement : $45.95
bproauto Engine Air Filter Replacement

$45.95

Must present the original coupon upon arrival for initial service. Includes installation of New bproauto Engine Air Filter. Offer not valid on diesel engine vehicles. Customer is responsible for local tax and Shop Supplies fee. Valid for most makes and models. See Service Advisor for complete details. This offer cannot be combined with other offers ©2026 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and HEMI are registered trademarks of FCA US LLC. ALFA ROMEO and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission. ©2026 Stellantis Auto SAS. All Rights Reserved. bproauto is a registered trademark of Stellantis Auto SAS.

Expires 12/31/2026

Meet Our Service Staff

Fixed Ops Director Meagan  Adams
X
(409) 385-3796
Fixed Ops Director
Meagan Adams
Service Advisor Cristina  Flores
X
(409) 385-3796
Service Advisor
Cristina Flores
Service Coordinator Wanda  Fielder
X
(409) 385-3796
Service Coordinator
Wanda Fielder
Window Tint Specialist Eric  Williamson
X
Window Tint Specialist
Eric Williamson
Master Service Technician Larrin  Adams
X
Master Service Technician
Larrin Adams
Generic Staff Photo
X
Master Service Technician
Jed Cahill
Technician Apprentice Colton  McCluskey
X
Technician Apprentice
Colton McCluskey
Technician Apprentice Pete  Mott
X
Technician Apprentice
Pete Mott
Quick Lane Technician Sheldon  Strother
X
Quick Lane Technician
Sheldon Strother

Contact Information

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Really enjoyed Donalson Dealership,. They helped in every way possible..Not just the Sales Person,but the whole place,from salesman up to the the Top person,lol..I got text,calls..making sure that they were helping me in every way possibe,I had them running all over the lot taking pics of...

- cathy chaney

We had such a great experience while purchasing our new vehicle for our growing family. The sales team was amazing to work with and answered our questions in a timely manner. Would definitely recommend.

- Kylie Ellison

Benden was awesome to work with he worked with me most of the day looking at different trucks and seeing what I wanted and what they had. I wasn’t forced into a truck and I didn’t settle for less than what I asked for on a truck. They put in work and got me in a nice truck with a payment I can...

- James Shaw

It was a great experience. Mr Parker was super friendly and professional. The experience was greatly enhanced by you procurement manager. She kinda "made the day".

- Curtis Marcontell

The salesman, finance manager and sales manager were extremely helpful. I haven't ever delt with any other dealership as helpful as this one.

- red kelley
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